Terms & Conditions

Preamble

These terms and conditions of sale (hereinafter this “Agreement”) governing orders placed on the www.boardriders.com website (the “Web Site”) are hereby entered into between:

1. NA PALI SAS, a company registered in France with company no: 331 377 036, whose registered address is located in France at ZAC de la Moinerie, 10 impasse du Grand Jardin, 35400 Saint-Malo and whose main office is located 162 rue Belharra 64500 Saint Jean de Luz (France); VAT number FR42331377036, and represented by Mr. Nicolas Foulet (hereinafter “Boardriders“, “We”, “Us”, “Our” or the “Vendor”); and
2. Any natural person who places an order via the Web Site for goods which the Vendor offers for sale on the Web Site (hereinafter the “Order(s)”), on a strictly personal basis and not for commercial, charitable or trade purposes, nor for the purposes of resale or transfer whether free of charge or in return for consideration (hereinafter the “User”, “You”, “Your” or the “Customer(s)”).

The Vendor and the Customer shall be referred to individually as a “Party” and collectively as the “Parties” for the purposes of this Agreement.

By placing an Order, the Customer agrees that its relationship with the Vendor concerning the preparation, conclusion and performance of any Order shall be governed by this Agreement as well as by the Terms and Conditions governing the Use of the Web Site which apply upon placing any Order and which shall be deemed to constitute, together with this Agreement, a single, indivisible contractual whole governing the relationship between the Parties, to the exclusion of any previous version of contractual terms available on the Web Site and any terms and conditions of the Customer.

ARTICLE 1. Purpose, Applicable Law and territories

1.1. Purpose

This Agreement sets out the terms and conditions governing the sale of goods offered by the Vendor on the Web Site, between the Vendor and the Customer. This Agreement governs the conditions under which Orders are placed, paid for, tracked and delivered, and where applicable, the warranties which may be applicable to Orders and the Customer’s right to change their mind after placing an Order, in compliance with the terms of this Agreement and the law governing this Agreement.

The Vendor shall be entitled to alter its terms and conditions of sale at any time. The terms and conditions of sale governing the relationship between the Parties in respect of an Order shall be the version which was online at the time the Customer placed the Order and which was expressly accepted by the Customer upon placing the Order, those terms and conditions of sale constitute this Agreement as defined in the Preamble.

1.2. Applicable law, settlement of disputes and language of this Agreement

The Web Site, this Agreement and any Orders which are placed through the Web Site, as well as the performance thereof, shall be governed by Luxembourg law. Any dispute arising in connection with the interpretation or performance of this Agreement shall be placed under the jurisdiction of the courts competent under the Luxembourg rules of law.

If you are an EU consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Agreement, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

Additional Dispute Information for EU-Members: The European Commission provides a platform for Online Dispute Resolution (ODR), available at: https://ec.europa.eu/consumers/odr/.

1.3. Territories

Any Order placed on the Web Site may only be validly concluded between the Vendor and a Customer residing in Luxembourg.

Should the Customer reside outside the abovementioned territories, the Customer may not validly place an Order via the Web Site.

ARTICLE 2. Orders

2.1. Placing an Order

During the ordering procedure the Vendor will ask the Customer to confirm that the Order is correct before the Customer proceeds to the checkout. If the Order is not correct, the Customer can revisit the Order and correct the mistake before submitting the Order to the Vendor. It is the Customer’s responsibility to ensure that the Order is correct.

By placing an Order on the Web Site, the Customer confirms that:

1. the Customer is not purchasing the goods for a commercial purpose as a trader;
2. the Customer resides in a territory listed in article 1.3;
3. the Customer is at least 18 years old; and
4. the information provided by the Customer during the ordering procedure (including without limitation, title, first name, surname, phone number, email address, delivery and invoicing address) is accurate and complete.

2.2. The Customer’s acceptance of this Agreement

The Customer must read and expressly accept this Agreement prior to placing any Order on the Web Site. Customers may save or print out this Agreement which applies to their Order. When Customers are ready to finalise an Order, they may print out a summary statement of such Order.

2.3. The Vendor’s acceptance of the Order

The Vendor shall only fulfil Orders received via the Web Site from Customers residing in one of the territories listed in article 1.3 above provided that such Orders are due to be delivered in the territory where the Customer resides.

Once the Vendor receives an Order placed by the Customer, the Vendor shall (subject to the goods being available) send a detailed order acknowledgement message to the Customer stating the total amount being billed to the Customer including all taxes, as well as the amount of VAT which is being charged and the delivery terms applicable to the Order (the “Acknowledgement”). Subject to article 4.2.1, this Acknowledgement shall express the Vendor’s acceptance of the Order placed by the Customer.

Any goods and their prices shall only apply to Orders placed by Customers as long as they are visible on the Web Site during the placing of an Order by a Customer.

The Vendor shall promptly notify the Customer by e-mail, should any goods that are the subject of an Order turn out to be unavailable once an Order has been placed by the Customer. In such case, the amount to be billed for the Customer’s Order shall be recalculated and the Customer shall be reimbursed for the amount of the unavailable goods. Should all the goods ordered by the Customer be unavailable, the Customer shall be notified by e-mail that the Vendor cannot accept the Order and shall be reimbursed for the total amount of the Order. The Vendor’s non- acceptance of the Customer’s Order shall not give any right to compensation for the Customer based on the unavailability of the expected goods. The Customer shall be free to place a new Order on the Web Site for other available goods.

ARTICLE 3. Description of the goods and applicable prices

3.1. Description of the goods

The Customer may, prior to placing an Order, peruse the essential characteristics of the goods which they intend to order on the Web Site. However, the Customer acknowledges that the images of the goods are for illustrative purposes only. Although the Vendor has made every effort to display the colours accurately, the Vendor cannot guarantee that the Customer’s computer’s display of the colours accurately reflects the actual colour of the goods.

3.2. Applicable prices

By placing an Order, the Customer accepts the prices and descriptions of the goods which are offered for sale on the Web Site. Due to the large volume of goods on the Web Site, it may be that some of the prices shown for certain goods is incorrect. If this is the case, the Vendor will notify the Customer of any discrepancy prior to sending the Acknowledgement. Where the correct price is lower than the price stated on the Web Site, the Customer will be charged the lower amount. If the correct price is higher than the price stated on the Web Site, the Vendor will contact the Customer to check if the Customer would like to go ahead with the Order.

The prices which are quoted next to each item offered for sale shall be shown in Euros (€) and include Value Added Tax (VAT), but exclude shipping and delivery costs. The prices of the goods that are the subject of an Order shall include VAT at the rate applicable on the date that the Order is placed in the territory where the Customer resides and where the Order is delivered.

The Vendor shall be entitled to modify the sale prices of its goods at any time. Should one or more taxes or compulsory levies be imposed or modified from time to time, whether upwards or downwards, such changes may be passed on as part of the sale price of the goods on offer on the Web Site.

However, the Vendor shall only charge the Customer the prices and taxes indicated to the Customer set out in the Acknowledgement. Moreover, the Customer shall be informed of the costs of shipping and delivering their Orders upon checking their shopping baskets and upon placing their Orders.

3.3. Discounts

Any special offers, promotional deals and money-off vouchers (hereinafter the “Discounts”) shall only be valid during the period of validity and subject to the conditions of each offer. Discounts may not under any circumstance be converted into a sum of money which is reimbursable or payable to the Customer.

Discounts may only be used by the Customer to whom they are granted and shall not be transferable to third parties. They shall be subtracted from the value of the Customer’s Order including VAT but excluding the costs of shipping and delivering the Order. Unless otherwise mentioned in a specific Discount offer, the Customer shall be barred from using several Discounts cumulatively when placing a given Order.

Where the Customer mentions their possession of several Discounts on the Web Site concurrently, the Customer shall only be able to use the Discount of the largest amount for the same Order.

For all Reductions, the Initial Price is the price of the product at launch and the Prior Price corresponds to the one defined by the Luxembourg law in force, in particular regarding successive reductions.

3.4. Purchase vouchers

Any purchase vouchers which are acquired by a Customer in the course of prior purchases of goods from the Vendor (hereinafter the “Purchase Vouchers”) may only be used by that Customer and shall not be transferable to third parties. They shall only be valid subject to the terms and conditions which are laid down by the Vendor and disclosed to the Customer, such as those concerning their period of validity, and may only be redeemed against goods. Unless otherwise provided for by a given Purchase Voucher, Purchase Vouchers may not be used cumulatively with other Purchase Vouchers or with a Discount. Purchase Vouchers may not under any circumstance be converted into their cash equivalent and paid or reimbursed to the Customer.

The value of a Purchase Voucher must be used and consumed in full as part of a single Order and may not therefore be divided between several Orders.

Should the value of a Purchase Voucher be lower than the value of the goods the Customer wishes to order including VAT but excluding shipping and delivery costs, the Customer shall have to pay the difference between the two amounts involved as well as the shipping and delivery costs of the goods ordered.

Should the value of a Purchase Voucher be greater than the value of the goods the Customer wishes to order including VAT but excluding shipping and delivery costs, the Order shall not be accepted and the Customer shall be given the option to continue shopping by selecting additional items.

Should the value of a Purchase Voucher be equal to the value of the goods the Customer wishes to order including VAT but excluding shipping and delivery costs, the Customer’s Order shall be accepted and the Customer shall only have to pay the shipping and delivery costs of the goods ordered.

If for any particular reason an Order is not accepted by the electronic payment validation server, the Customer shall be barred from using the Purchase Voucher during a period of seventy two hours (72h). Once this period has elapsed, the Purchase Voucher shall be reactivated and may be used by the Customer to place a new Order.

3.5 Outlet

The products in our "Outlet" section come from collections that are 1 to 3 seasons old. The "Outlet" offers are valid while stocks last.

ARTICLE 4. Terms of payment

4.1. Payment currency

The currency used to pay for Orders shall be Euro (€) in all territories listed in article 1.3 above.

4.2. Terms of payment

The Customer must pay for goods when it places the Order. The Customer may pay for their Orders online using any of the following cards: Carte Bleue, Visa and Mastercard, and by providing their card number and expiration date, as well as the three last digits of the number shown on the back of their bank card.

AN IMMEDIATE REIMBURSEMENT ON THE CUSTOMER’S BANK ACCOUNT IN CASE OF UNAVAILABILITY OF A GOOD SHALL NOT GIVE ANY RIGHT TO COMPENSATION TO THE CUSTOMER.

4.2.1 Data processed by the Vendor

When paying for an Order, the Customer provides the Vendor with an implied warranty that the Customer has the requisite authorisation to use the payment method the Customer elected upon placing their Order. Any Acknowledgement issued by the Vendor shall be subject to approval of the Customer’s payment by the relevant electronic payment validation server. Should the Customer’s bank reject the payment, the Order shall not be accepted and there shall be no obligation on the Vendor to dispatch the goods. As part of the measures taken to prevent fraud over the Internet, the Vendor shall be entitled to transmit information concerning the Order and the Customer’s payment method to a third party for verification purposes.

The Vendor shall check any Orders which have been validated on the Web Site in conjunction with the bank in charge of handling the electronic payments. Thus the Vendor may verify any Order whose delivery address is different from the Customer’s billing address. In doing so, the Vendor may ask the Customer to provide further information and documents required for the Order to proceed: evidence of the fact that the Customer and/or the person whose name was provided does indeed reside at the delivery address, the Customer’s bank details, etc. These requests shall be forwarded to the Customer either by e-mail or over the telephone.

The bank account linked to the payment method used by the Customer shall be debited upon dispatch of the products for an order paid by bank card, or upon order confirmation for a payment made via PayPal or on tablets made available in eligible physical stores.

The Vendor shall be entitled to suspend or cancel any Order and/or any delivery, whatever the nature or state of progress thereof, if any monies due by the Customer are not paid in full, or if there are any other problems with the Customer’s payment (“Incident”). If there has been a Customer Incident on a previous Order, any subsequent Orders placed by the Customer may be refused and any pending deliveries for the Customer may be suspended. The Vendor shall notify the Customer accordingly. Once the Order affected by an Incident has been settled by the Customer, or when the Incident has been resolved to allow the payment and finalization of the Order, the personal data relating to this Incident recorded by the Vendor will be erased. In case of an unresolved Incident, the personal data relating to this Incident will be retained for a period of two (2) years from the date of occurrence of the Incident. When the personal data relating to an Incident is erased by the Vendor, either because of the resolution of the Incident, or at the end of the two (2) year period, the Customer concerned by the Incident may place new Orders.

4.2.2 Data processed by the bank handling the payments

For the purpose of ensuring the security, integrity and confidentiality of all payments made via the Web Site, the details of the Customer’s bank cards shall be encrypted using the SSL (Secure Socket Layer) protocol while they transit over the Internet.

The data regarding the means of payment of the Customer set out in the Order shall be handled securely by the Vendor’s payment provider (ADYEN) and French bank, under its sole responsibility, in order to process and authorise payment for the Order and analyse the banking transaction as part of the measures taken to combat credit card fraud.

The period during which ADYEN may retain information relating to the means of payment for Orders is fifteen (15) months maximum from the last payment made, or from the end of the contractual relationship and, in any case, within the limit of the validity date of the payment method concerned.

Should any payment incident occur in connection with a fraudulent use of a bank card, the data set out on the corresponding Order shall be recorded in a payment incident file kept by ADYEN (and paypal when applicable). Any wrong or inaccurate declaration as well as any anomaly may also be dealt with specifically by the bank.

ARTICLE 5. Delivery

For security reasons, and in a bid to prevent bank card fraud, the billing address and delivery address of any given Order must be located within the same territory, which must also be one of the territories listed in article 1.3 above.

The goods ordered shall be delivered by the transport operator to the postal address of the Customer set out in the Acknowledgement. The estimated delivery date shall be set out in the Acknowledgement depending on the delivery option chosen by the Customer (Standard, Express or collect point) and the territory to which the Order is being delivered.

5.1. Delivery terms

The Vendor shall entrust the transport operator indicated on our page Delivery.

Any Orders which are placed on a Friday, Saturday, Sunday or a public holiday in Luxembourg shall be processed as of the following Monday or as of the next working day. The delivery timescales are expressed in working days and shall vary depending on the destination of the goods. Without prejudice to the provisions herein before and for information only, the estimated delivery times generally noted for the various forms of delivery are indicated on our page Delivery.

During the sales/promotion period, the delivery times may be longer than those usually noted. If the Customer orders more than one good, different packages may be delivered on different dates.

The simple overrun of the delivery time does not give any right to compensation.

5.2. Delivery tracking

Upon issuing an Acknowledgement, an order tracking number shall be provided to the Customer to enable the latter to track the progress of the delivery of their Order. The Customer may either:

• Click on a hypertext link featuring the Order confirmation, or
• Type the order tracking number of their Order in the parcel tracking area of carrier’s web site.

5.3. Presentation of the package to the Customer

Upon the “Express” delivery, the goods ordered shall be delivered to the Customer’s personal address, wherever the location, such as its floor, provided that the delivery person is provided with the entry codes or access which the Customer requires to deliver the goods.

Upon the “Express” delivery of the package, a delivery note shall be presented to the Customer who shall be asked to sign it. Should it prove impossible to deliver the package to the Customer for any reason whatsoever (e.g. the Customer’s absence, incorrect delivery address, address cannot be found, etc.), the delivery person shall transmit a non-delivery code to the Vendor and shall leave a note to the Customer stating that Vendor attempted to deliver the parcel and indicating the process for finalising the delivery. If the Customer doesn’t collect their parcel by presenting their ID card ten (10) days after the note is left with the Customer, the packaging will be returned to the Vendor.

Upon the “Standard” delivery, the package shall be presented to the Customer who shall not be asked to sign it. Should it prove impossible to deliver the package to the Customer (e.g. the Customer’s absence, incorrect delivery address, address cannot be found, etc.), the delivery person shall transmit a non-delivery code to the Vendor and shall leave a note to the Customer stating that the Vendor attempted to deliver the parcel and indicating the process for finalizing the delivery. If the Customer doesn’t collect their parcel after ten (10) days, presenting their ID card, the parcel will be returned to the Vendor. The customer service will contact the Customer to establish whether he prefers to make a re-delivery or get reimbursed.

The goods will be the Customer’s responsibility from the completion of delivery.

5.4. Providing the goods to the Customer

5.4.1. The "Collect in store" option

The Customer may choose to place an Order for products on the Web Site and collect it in a store, located in Luxembourg and which accepts e-commerce delivery (as indicated in the section “Find a Store” on the main page of the Web Site). To do so, the Customer chooses the "Collect in Shop" option when placing the Order online and selects the shop from which he wishes to collect their Order. The Customer pays for their Order online.
The time between placing the Order and the date on which the ordered product is available for delivery within the store is between 4 and 5 working days.
The Customer receives a notification as soon as the ordered product is available within said store. No shipping costs are due by the Customer for the provision of the product in store.
The Customer has fifteen (15) days to come and collect the products ordered from the date of the Vendor sends the notification by email or SMS "ready for collection in the store". After this period, the products will be automatically put back for sale and the Customer will be re-credited the amount of their purchase, within fifteen (15) days.

5.4.2. “Online Booking” option / Click & Collect

If applicable, the Customer may choose to reserve on the Web Site an Order for products and recover them within a Vendor’s store located in Luxembourg and participating in the "Click & Collect Network". To do so, the Customer chooses the "Online Booking" option and selects the store from which he will place their order, during the process of Online Booking thereof.
The Customer is informed on the Web Site that the validation of the booking by the Vendor is subject to the availability of the ordered products within the selected store.
After the registration of the reservation made online, the customer will receive a notification "ready for withdrawal in shop". The delay between the date of Online Booking and the date on which the product is available for purchase in the store is 1 hour, except in special circumstances.
Payment is made in the store at the time of withdrawal of the Order booked online. No shipping costs are due by the Customer for the provision of the product in shop.
The Customer has 48H to come and purchase the products booked on the Web Site from the date the Vendor sends the notification by mail or SMS "ready for withdrawal in the shop". After this time, the reservation will be canceled.

ARTICLE 6. Warranties

6.1. The Customer’s right to change their mind

6.1.1 Time limit and conditions for exercising the right to withdraw

The Customer has a period of thirty (30) days from the date of delivery to exercise their right to withdraw from the contract without giving any reason.

The withdrawal period shall expire thirty (30) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods.

The Customer’s withdrawal from their Order shall only be effective provided that the relevant Product has been dispatched back to the Vendor or, where this option is available, returned to an eligible store, within the thirty (30) day period referred to in this article.

The Products must be returned in their original condition, in their original packaging, with the original labels and hang tags attached, unworn, complete (including accessories, instructions and any accompanying items) and accompanied by proof of purchase.

Products that have been customised or personalised at the Customer’s request may not be returned.

6.1.2 How to exercise the right to withdraw

To exercise their right to withdraw, the Customer may:

1. log onto the Web Site on which the Order was placed and submit a return request from the page relating to the relevant Order (either by signing into their account or via the "MAKE A RETURN" link available from the homepage);
2. OR notify their decision to withdraw by means of an unambiguous statement expressing their clear intention to withdraw, sent:
   • either via the online contact form available on the Vendor’s website;
   • or by post to NA PALI SAS – Customer Service – 162 rue Belharra – 64500 Saint Jean de Luz;
   • or by email to the address indicated in the Contact Customer Service section appearing at the end of this Agreement.

Upon receipt of the withdrawal request, an acknowledgement of receipt on a durable medium will be communicated to the Customer.

6.1.3 Product Return Procedures

The Customer may choose between several return methods:

• Return with a prepaid label provided by the Vendor
  • For Customers who are members of the loyalty programme, returns are free of charge.
  • For guest Customers, the cost of the prepaid return label will be deducted from the reimbursement corresponding to the returned items.
• Return to a store
  When exercising their right to withdraw, the Customer may return Products to a store under the following conditions.
  To benefit from this return option, the Customer must first register their return request on the Website, select the "Return to Store" option and comply with the instructions provided during the return process.
  The Customer’s request will only be accepted provided that:
  • the Product for which reimbursement is requested is returned, within thirty (30) days from the date of delivery or collection of the Product(s), to a Vendor store located in the country to which the Order was delivered and identified as accepting ecommerce returns (as indicated in the section “Find a Store” on the main page of the Web Site);
  • the Product has not been customised or personalised at the Customer’s request;
  • the Product returned is not visibly damaged or otherwise unfit for resale; and
  • the Product is accompanied by proof of purchase at the time of return.

6.1.4 Reimbursement

The Vendor shall reimburse the Customer using the same means of payment as that used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise. In any event, the Customer shall not incur any fees as a result of such reimbursement.
The Vendor will reimburse the Customer within fourteen (14) days after the Vendor has collected the goods back or the Customer has supplied evidence of having sent back the goods, whichever of the two is the earliest.

The Vendor shall reimburse all sums paid by the Customer, including the price of the Product(s) in respect of which the right of withdrawal has been exercised and the delivery costs relating to such Product(s) based on the standard delivery option, where applicable calculated on a pro rata basis according to the value of the returned Product(s).

Any additional delivery costs resulting from the Customer's choice of a delivery method other than the standard delivery option offered by the Vendor shall not be reimbursed.

Where the Products are returned to a store in accordance with article 6.1.3, receipt of the Products by the store will trigger the reimbursement process described above. No reimbursement shall be made directly by the store.

Reimbursement where payment was made by Gift Card
Where all or part of an Order paid entirely with a gift card is returned, the value of the returned Product(s) will be credited to a new gift card.
Where all or part of an Order paid partly by gift card and partly by another payment method available on the Website is returned, the Vendor shall reimburse the returned Product(s) (using the same payment method used by the Customer for the initial transaction) up to the amount paid using such other payment method. Any remaining balance shall be credited to a new gift card.

6.1.5 Alternatives to reimbursement

The options set out in this article are available only where they are expressly offered to the Customer on the Website during the return process. They are not available where the Customer has selected the "Return to Store" option.

a) Exchange

When exercising their right of withdrawal and provided that the returned Product satisfies the conditions set out in article 6.1.1, the Customer may choose, instead of a reimbursement, to receive a replacement Product.

Depending on the options made available on the Website at the time the return request is submitted, the exchange may relate to:

• the same Product in a different size;
• the same Product in a different colour;
• another Product sold by the Vendor having the same value as the returned Product; or
• another Product sold by the Vendor having a higher value than the returned Product.

Where the replacement Product selected has a higher value than the returned Product, the Customer must pay the difference in price before the replacement Product is dispatched.
Such price difference shall be paid using the payment solution made available by the Vendor as part of the exchange process. Payment shall be processed by the Vendor’s payment service provider and, where applicable, by any financial partner involved in the management of returns and exchanges.

The exchange shall only become final once any additional amount due has been successfully received.

Subject to availability, the Vendor shall dispatch the replacement Product in accordance with the arrangements communicated to the Customer during the return process.

Where the replacement Product is no longer available, the Customer may select another eligible Product offered by the Vendor or choose to receive a reimbursement in accordance with the provisions above.

The Vendor reserves the right to cancel any requested exchange where the returned Product does not satisfy the return conditions set out in this article.

b) Return in exchange for a Gift Card

The Vendor may also offer the Customer the option of receiving a gift card instead of a reimbursement.

The gift card shall be issued for an amount corresponding to the value of the Product(s) returned and accepted by the Vendor. However, as part of specific promotional or commercial campaigns, the Vendor may issue a gift card having a higher value than that of the returned Product(s).

The gift card shall be issued electronically or in any other format determined by the Vendor and shall be sent to the email address associated with the Customer’s Order.

The validity period, conditions of use and any restrictions applicable to the gift card shall be those communicated to the Customer at the time it is issued.

The Customer’s voluntary selection of the gift card option shall constitute an express instruction to the Vendor to issue a gift card in place of the reimbursement to which the Customer might otherwise have been entitled under their right of withdrawal.

6.2. Legal warranties

6.2.1. Statutory Legal Warranties

The Customer has statutory rights and remedies in relation to Products that are faulty, defective or not as described, in accordance with applicable law. The Customer may seek further information about their legal rights from the relevant consumer protection authority or consumer information service in their country of residence.
Nothing in these Terms and Conditions shall exclude or restrict any statutory rights or remedies to which the Customer is entitled under applicable law.

6.2.2. Procedure for Returning Products under a Legal Warranty

Customers wishing to exercise a statutory legal warranty are invited to contact Customer Service, using the contact details provided on the last page of these Terms and Conditions, before returning the Product concerned, in order to obtain information about the applicable return procedure.
Return shipping costs incurred in connection with a claim under a statutory legal warranty will be reimbursed, subject to applicable law, provided that the claim is covered by the applicable statutory legal warranty, the Product concerned is a Product supplied by the Vendor, and the Customer has contacted Customer Service in advance to obtain and follow the applicable return procedure. The Product must be returned using standard delivery services.
Where a Product is inspected by the Vendor and found to be covered by a statutory legal warranty, the Customer shall be entitled to the remedies provided for under applicable law, which may include repair, replacement, a proportionate reduction of the price or termination of the sales contract and reimbursement of the price paid, depending on the circumstances and the applicable legal requirements.

6.3 Commercial warranty

When any goods are covered by a specific warranty, the deadline and terms of the warranty are set out in the description of the goods involved.

The Customer wishing to make a claim under a commercial warranty must first contact Customer Service using the contact details provided on the last page of these Terms and Conditions, in order to obtain instructions on how to return the Product.

ARTICLE 7. Liability

If the Vendor fails to comply with this Agreement, the Vendor will be responsible for any loss or damage the Customer suffers that is a foreseeable result of the Vendor’s breach of contract or negligence. The Vendor shall not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Vendor’s breach or if they were contemplated by the Parties at the time of placing the Order.

The Vendor only supplies goods for domestic and private use. Accordingly, the Vendor has no liability to the Customer for any loss of profit, business, business opportunity or business interruption.

The Vendor will not be liable or responsible for any failure to perform, or delay in performance of, any of the Vendor’s obligations under this Agreement that is caused by any act or event outside of its reasonable control.

If any act or event outside of the Vendor’s reasonable control takes place that affects the performance of the Vendor’s obligations under this Agreement: a) the Vendor will contact the Customer as soon as reasonably possible to notify; and b) the Vendor’s obligations under the Agreement will be suspended and the time for performance will be extended for the duration of the event outside its reasonable control. In such circumstances, the Vendor shall arrange a new delivery date when the event outside its reasonable control is over.

The Customer may cancel any Order affected by an event outside the reasonable control of the Vendor which has continued for more than thirty (30) days and receive a full refund of all sums paid in respect of any goods that are the subject of that Order that have not been delivered.

ARTICLE 8. Electronic Signature, Proof and Electronic Storage

The Customer’s online disclosure of their bank card number and final confirmation of the Order shall constitute evidence of the integrity of the Order and shall give rise to the Customer being liable to pay the entire value of the Order.

The Vendor shall for as long as reasonably necessary store all Order Forms, Acknowledgements and invoices on a reliable and durable medium so as to retain an integral and durable copy thereof.

In the event that the Customer becomes aware of a fraudulent use of their bank card by a third party, the Customer should notify the Vendor as soon as possible by sending an e-mail to customer service, stating the number of the bank card involved and the date of the Order, and providing evidence of their identity. The provision of this information shall not give rise to any right to compensation of the Customer nor to any duty upon the Vendor to reimburse the Customer. Where applicable, the Customer may request compensation or reimbursement from the bank which issued their bank card in keeping with the provisions of the applicable laws and with the terms of the contract between the Customer and the bank.

ARTICLE 9. Data protection

Our privacy policy is applicable to the processing of any personal data by us in relation to the Agreement and can be found here.

ARTICLE 10. General

10.1 The Customer may only transfer its rights or obligations under this Agreement to another person if the Vendor agrees to such transfer in writing. The Vendor may transfer its rights and obligations under this Agreement at any time.

10.2 This Agreement is between the Vendor and the Customer. No other person shall have any rights to enforce any of its terms.

10.3 Each of the articles in this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

10.4 If the Vendor fails to insist upon the strict performance of any of the Customer’s obligations under the Agreement, or the Vendor does not enforce its rights against the Customer, or if the Vendor delays in doing so, that will not mean that the Vendor has waived its rights against the Customer, and will not mean that the Customer does not have to comply with those obligations. If a Vendor does waive its rights under this Agreement, it shall only do so in writing. Any waiver by the Vendor in respect of a Customer default shall not constitute a waiver of any subsequent default.

Last Update: 09.2026